Client Management Advisory Notice
 | 
From Client Management
Subject Technology User Group � Status Update
Effective Date 03/19/01
Notice Number CM#0116
Three TUG meetings have been held to-date with a very good representation of firms, traders and service providers in attendance. Key CME Management have  completed presentations on the following topics at the three TUG meetings:
  • Overview of User Groups � How and why they are used
  • Past Performance Issues and Future Enhancements
  • Web Page Information
  • Update on User Advisory Group (UAG)
  • Review of GCC Customer Service Improvements
  • Discussion of our Technology Next Steps
  • Question and Answer Session

User Advisory Group Formed

In addition to TUG, CME staff also formed a User Advisory Group (UAG) to serve as a liaison between themselves and the TUG. Members of the UAG are responsible for representing the interests of the user community with respect to technology development, prioritization of TUG meeting topics, and any other issues that CME�s technology user community deems appropriate for consideration by CME management and staff. The UAG is comprised of representatives from the Trading, FCM, and ISV communities.

TUG Web Site

In conjunction with the creation of TUG, the new TUG web site was implemented in January, containing the following information:

  • Emergency Updates
    Provides real time information  in the event of a CME system failure or outage, about the systems impacted, the nature of the issue, and steps taken toward the resolution of the issue.
  • Archives
    Provides access to information regarding historical system issues categorized by trading system.
  • Contact Information
    Links to CME staff that comprise the TUG team. Additionally, there are links to CME firms, ISV's, and Quote Vendors.
  • Tug Meetings
    Links to PowerPoint presentations and minutes from TUG meetings can be found here. In some cases, an email request will be necessary to obtain these materials.
  • Calendars
    Links to the Three month calendar of TUG meetings, UAG meetings, and CME technology roll-outs and initiatives.
  • UAG
    Describes information about the User Advisory Group arm of TUG established by CME staff.
  • Links
    Links to various departments within CME.

Please visit our TUG web site and learn about technology issues that are currently being addressed or contact your firm�s TUG representative if you would like more information on what has been discussed at previous meetings.

If you have any questions concerning this notice, please contact Michele Ivanski, Associate Director, Client Management, at (312) 930-4523 or email address mivanski@cme.com. Thank you!